FAQ - GEM LASER LIMITED

What After-Sales Service Will You Provide? Is it Free or Extra?

Engineers available to service machinery overseas and provide the early training of free installation.

Where is Your Laser Equipment Applied to?

Our laser marking machine is applied to textiles, leather, shoes, advertisement, gifts, electronic components, stamp, etc.
10W Fiber Laser Marking Machine is suitable for all kind of metal, industrial plastic, electroplates, metal-coated materials, rubbers, ceramics and so on.

Are You Trading Company or Manufacturer?

We are a manufacturer.

How Long is Your Delivery Time?

Generally it is 5-15 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.

What's the Package?

We have 3 layers package. For the outside, we adopt woodcraft case. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by the thickening plastic bag for waterproof.

Will the Package be Damaged During Transportation?

Our package is considerate all the damage factors and makes it be safe, and our shipping agent has fully experienced in safe transportation. We have exported to 180 countries worldwide. So please don't worry, you will receive the parcel in good condition.

How to Install and Run the Machine?

Our technician has installed the machine before shipping. For some small parts installation, we will send detail training video, user's manual along with the machine. 95% customers can learn by themselves.

How Can I Do If the Machine Goes Wrong?

If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else. We will respond within 24 hours as quickly as we can to solve it for you.

What are the Primary Products of Your Company?

Our primary products include laser engraving machine, laser cutting machine, laser marking machine and laser welding machine.

How to Control the Quality When You Produce Laser Equipment?

We introduce international advanced production technology, and strictly implement a series of measures of quality and cost control to ensure the quality of laser marking machine. In addition, all raw materials are strictly inspected in accordance with international standards before they are put into production.